Effective Date: June 27, 2026
This Policy applies to all products sold, distributed, or marketed by NÆXON, Inc. (“NÆXON,” “Company,” “we,” “us,” or “our”). This includes workwear, flame-resistant apparel, gloves, eyewear, tools, and related merchandise across all sales channels.
BY PURCHASING, ACCEPTING DELIVERY OF, OR USING ANY NÆXON PRODUCT, THE CUSTOMER AGREES TO THIS POLICY IN ITS ENTIRETY.
Effective Date: June 27, 2026
These Terms of Service (“Terms”) govern access to and use of all products, services, websites, applications, social media storefronts, marketplaces, and sales channels operated by NÆXON, Inc., an Illinois S-Corporation (“NÆXON,” “Company,” “we,” “us,” or “our”).
Business Address: Hebron, Illinois, United States
Customer Support Email: cs@naexon.com
Website: https://naexon.com
BY ACCESSING OUR SERVICES, PLACING AN ORDER, OR USING ANY NÆXON PRODUCT, YOU AGREE TO BE BOUND BY THESE TERMS.
Næxon reserves the unrestricted, absolute, and continuing right, at its sole and exclusive discretion, to accept, reject, refuse, cancel, limit, suspend, or modify any order, transaction, account, or customer relationship at any time and for any lawful reason, with or without prior notice to the customer. Submission of an order, completion of checkout, issuance of an order confirmation, or temporary authorization of payment shall not constitute acceptance by the Company nor create any obligation to fulfill, continue, or maintain a commercial relationship.
The Company may investigate transactions that appear unusual, inconsistent with normal purchasing behavior, involve suspected fraud, unauthorized reselling, export violations, sanctions concerns, identity discrepancies, or any activity reasonably believed to present financial, operational, legal, reputational, or safety risks. Næxon may require additional documentation, identity verification, proof of authorization, business credentials, or confirmation of intended use before processing or shipping any order.
Næxon further reserves the right to restrict quantities, decline future purchases, terminate customer accounts, limit purchasing privileges, or refuse service to any individual or entity whose conduct, actions, communications, or transaction history are deemed incompatible with Company policies, business interests, operational requirements, or applicable laws. Nothing contained within this Policy shall be interpreted as creating a continuing duty to conduct business with any customer, reseller, organization, or third party.
Subject exclusively to Company approval, customers may request authorization to return eligible products within thirty (30) calendar days following the confirmed delivery date. Return eligibility shall be determined solely by Næxon and shall not arise automatically by operation of time, customer expectations, marketplace policies, prior approvals, or previous business dealings.
Approval of a return request for one transaction shall not establish a precedent, create a continuing course of conduct, or obligate the Company to approve future requests under similar or identical circumstances. Every request shall be evaluated independently according to the facts, condition of the merchandise, safety considerations, applicable regulations, and internal Company standards existing at the time of review.
The burden of demonstrating eligibility, maintaining the condition of the product, preserving original documentation, and complying with all return instructions rests entirely upon the customer. Failure to satisfy any requirement established by Næxon may result in denial of the request without further obligation by the Company.
Products approved for return consideration must remain in original, unused, unworn, unwashed, unaltered, uncontaminated, and resalable condition. Merchandise must be free from smoke, odors, chemicals, grease, petroleum products, industrial residue, biological contamination, workplace exposure, environmental damage, or any indication that the product has entered active service or been utilized in a commercial or industrial setting.
All original tags, labels, manuals, inserts, protective coverings, packaging materials, certificates, accessories, and proof of purchase must accompany the returned merchandise. Customers are responsible for ensuring that products are packaged appropriately to prevent additional damage during transit.
Næxon reserves the exclusive right to inspect, evaluate, test, photograph, document, and determine the condition of returned products. The Company’s assessment regarding product condition, contamination, wear, use, or eligibility shall be final, conclusive, and binding to the fullest extent permitted by applicable law. Any evidence of use, laundering, modification, workplace exposure, or deterioration may result in immediate rejection of the return request.
For health, safety, operational, and inventory-control reasons, certain products shall be considered permanently non-returnable and non-refundable except where otherwise required by law. These include, but are not limited to, clearance items, closeout merchandise, final-sale products, customized goods, embroidered products, personalized items, bulk purchases, wholesale transactions, special-order merchandise, made-to-order products, promotional giveaways, discontinued inventory, and limited-edition releases.
Additionally, safety-related products, including flame-resistant apparel, protective gloves, eyewear, personal protective equipment, and similar items, become ineligible for return once opened, worn, exposed to industrial environments, contaminated, altered, or removed from their original sealed packaging. Due to the inability to verify storage conditions, handling practices, or exposure history, Næxon cannot resell such items as new inventory.
Products subjected to construction sites, manufacturing facilities, oil-and-gas operations, fabrication shops, welding environments, chemical facilities, mining operations, utility work, or any comparable industrial setting shall be deemed non-returnable regardless of the duration or extent of use.
Customers bear sole responsibility for all expenses associated with approved returns, including shipping charges, packaging materials, insurance, customs duties, brokerage fees, taxes, tariffs, and any other costs incurred during transportation. Original shipping fees, handling charges, expedited delivery fees, and special processing charges shall remain non-refundable.
Risk of loss, theft, delay, misdelivery, or damage remains exclusively with the customer until the returned merchandise has been physically received, inspected, and formally accepted by Næxon. The Company shall bear no responsibility for packages lost, damaged, stolen, or delayed while in the custody of carriers or third-party logistics providers.
Customers are strongly encouraged to utilize trackable, insured shipping methods and to retain proof of shipment. Failure to provide verifiable tracking information may result in denial of any claim relating to a missing or delayed return package.
Næxon reserves the unrestricted right to assess restocking fees of up to twenty-five percent (25%) of the original purchase price for approved returns. Such fees compensate the Company for administrative processing, inspection procedures, inventory management, repackaging, quality assurance measures, and associated operational expenses.
Additional deductions may be imposed for missing components, damaged packaging, absent documentation, cleaning requirements, replacement labels, repackaging labor, inventory reclassification, or any reduction in the resale value of the merchandise. The Company may also recover reasonable expenses incurred in evaluating disputed claims or investigating the condition of returned products.
Restocking charges shall be determined solely by Næxon based upon the circumstances of each transaction. The assessment and calculation of such fees shall be final and binding to the fullest extent permitted by applicable law.
Approved refunds may require up to thirty (30) business days following completion of inspection, verification, and internal processing procedures. Processing times may be extended due to banking delays, payment processor requirements, fraud reviews, customs matters, high transaction volumes, or extraordinary business circumstances.
Refunds, when authorized, shall generally be issued to the original payment method used for the transaction. However, where permitted by applicable law, Næxon reserves the right to provide store credit, exchange merchandise, replacement products, account credits, or alternative remedies in lieu of monetary reimbursement.
The Company shall not be responsible for delays attributable to financial institutions, payment processors, credit card issuers, or third-party service providers. Customers acknowledge that final posting times remain outside the Company’s control once payment instructions have been transmitted.
Næxon maintains a strict zero-tolerance policy regarding return abuse, fraudulent conduct, deceptive practices, or misuse of customer service programs. Prohibited conduct includes, without limitation, wardrobing, temporary use of products followed by attempted returns, intentional damage claims, false defect reports, fabricated safety concerns, manipulated evidence, chargeback abuse, serial returns, or efforts to circumvent Company policies.
The Company reserves the right to monitor purchasing behavior, analyze transaction histories, investigate unusual patterns, and permanently restrict or terminate purchasing privileges where abuse is reasonably suspected. Customers engaging in excessive returns, repeated disputes, or fraudulent complaints may be refused future service, blocked from placing additional orders, or reported to relevant marketplaces, payment providers, or legal authorities where appropriate.
Nothing contained within this Policy shall obligate Næxon to continue providing products, services, account access, or customer support to individuals or entities whose conduct is inconsistent with the Company’s standards of good faith, fair dealing, operational integrity, or lawful business practices.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Næxon MAKES NO EXPRESS WARRANTIES, REPRESENTATIONS, OR GUARANTEES WHATSOEVER EXCEPT AS EXPRESSLY SET FORTH IN A WRITTEN AGREEMENT EXECUTED BY AN AUTHORIZED OFFICER OF THE COMPANY. Any statements, descriptions, advertising materials, product images, demonstrations, recommendations, social media content, catalog information, or verbal communications shall be deemed informational only and shall not constitute enforceable warranties or contractual guarantees.
No employee, distributor, dealer, representative, affiliate, contractor, ambassador, or third party possesses authority to create, modify, expand, or waive any warranty obligations on behalf of Næxon unless expressly authorized in writing by the Company. Customers acknowledge that purchasing decisions are made upon their own independent evaluation and judgment rather than upon any alleged representations not formally incorporated into a written agreement.
Any unauthorized promises, assurances, or statements made by individuals not specifically empowered by the Company shall be considered void and without legal effect. Customers assume responsibility for verifying product suitability, specifications, and intended applications prior to purchase and use.
ALL PRODUCTS ARE PROVIDED STRICTLY ON AN “AS IS,” “WHERE IS,” AND “WITH ALL FAULTS” BASIS TO THE FULLEST EXTENT PERMITTED BY LAW. Næxon EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, DURABILITY, PERFORMANCE, OR SUITABILITY FOR ANY PARTICULAR INDUSTRIAL, COMMERCIAL, OR PERSONAL APPLICATION.
Customers acknowledge that industrial environments, workplace conditions, maintenance practices, user conduct, and operational variables differ substantially among users and employers. Accordingly, Næxon cannot guarantee that any product will satisfy specific expectations, employer requirements, regulatory interpretations, or operational objectives.
The customer bears exclusive responsibility for evaluating, selecting, maintaining, and utilizing products in a manner appropriate to their intended use. Reliance upon personal judgment, employer guidance, professional safety personnel, and applicable regulations remains essential and cannot be delegated to the Company.
NO PRODUCT SOLD, DISTRIBUTED, OR MARKETED BY Næxon SHALL BE CONSTRUED AS GUARANTEEING PERSONAL SAFETY, INJURY PREVENTION, SURVIVAL, OR PROTECTION AGAINST FIRE, HEAT, ARC-FLASH, ELECTRICAL EVENTS, CHEMICAL EXPOSURE, IMPACTS, FALLS, CUTS, PUNCTURES, OR OTHER INDUSTRIAL HAZARDS.
Customers understand and acknowledge that workplace environments inherently involve risks that cannot be entirely eliminated through the use of clothing, accessories, gloves, eyewear, or other protective equipment. Even properly designed and maintained products may fail under certain conditions, including but not limited to extreme temperatures, prolonged exposure, improper usage, equipment malfunction, human error, or unforeseen events.
No garment, glove, accessory, or safety-related item shall be interpreted as replacing required training, employer safety programs, hazard assessments, engineering controls, lockout procedures, or compliance with applicable laws and regulations. Ultimate responsibility for workplace safety remains with employers and individual users.
Customers are solely responsible for independently determining whether products offered by Næxon are appropriate for their intended tasks, workplaces, industries, and operational requirements. Such determinations must include review of applicable federal, state, local, employer, union, insurance, and industry-specific standards, including but not limited to OSHA regulations and internal company policies.
Næxon does not provide professional safety consulting services, engineering certifications, hazard assessments, or regulatory compliance guarantees through the sale of its merchandise. Any information supplied by the Company is intended solely for general informational purposes and shall not substitute for independent professional evaluation.
The failure of a customer, employer, contractor, or user to properly verify suitability shall remain the sole responsibility of such parties. Næxon expressly disclaims liability arising from improper product selection, misuse, misunderstanding of specifications, or noncompliance with workplace requirements.
Flame-resistant (“FR”) apparel is designed to reduce certain thermal hazards under specified conditions but cannot eliminate or guarantee protection against burns, injuries, fatalities, or property damage. Protective performance may vary significantly depending upon exposure duration, ignition sources, environmental conditions, maintenance practices, contamination, layering systems, garment age, and numerous other operational variables.
Improper washing methods, unauthorized alterations, exposure to petroleum products, chemical contamination, excessive wear, or failure to follow care instructions may substantially diminish or eliminate protective characteristics. Customers and users bear exclusive responsibility for maintaining garments according to manufacturer recommendations and employer requirements.
Næxon does not warrant that any FR product will prevent injury, satisfy every workplace hazard, or perform identically outside controlled testing environments. Users acknowledge and accept that hazardous work activities inherently involve risks that cannot be eliminated through apparel alone.
Protective gloves, eyewear, and related accessories sold by Næxon are designed to reduce exposure to certain hazards but do not guarantee complete protection against cuts, abrasions, punctures, impacts, burns, chemical contact, flying debris, or other workplace dangers. No glove or eyewear system is suitable for every environment or operational condition.
Customers are responsible for selecting products appropriate for specific applications and for ensuring compatibility with employer requirements and industry standards. Regular inspection, proper fit, maintenance, replacement, and training remain essential components of safe workplace practices.
Næxon disclaims liability for injuries arising from misuse, improper selection, inadequate maintenance, unauthorized modifications, or reliance upon products beyond their intended capabilities. Users must exercise independent judgment and adhere to all applicable workplace safety procedures.
Customers and end users must inspect all products thoroughly before each use to verify that they remain suitable, functional, uncontaminated, and free from defects or deterioration. Products exhibiting tears, punctures, burns, excessive wear, chemical exposure, structural damage, fading, compromised stitching, missing components, or any other indication of deterioration shall be removed from service immediately.
The duty to inspect, maintain, repair, replace, or retire products rests exclusively with the user and employer. Næxon cannot monitor field conditions, workplace environments, storage methods, laundering practices, or the operational history of individual products once delivered.
Continued use of products known or reasonably believed to be damaged, contaminated, worn, or compromised shall occur solely at the user’s risk and discretion. The Company assumes no responsibility for injuries, losses, or damages arising from the continued use of deteriorated merchandise.
Customers shall not modify, alter, repair, customize, remove labels from, add third-party components to, or otherwise change the original condition of any Næxon product without prior written authorization from the Company. Unauthorized alterations may adversely affect performance characteristics, safety attributes, regulatory compliance, and intended functionality.
Examples of prohibited modifications include, without limitation, embroidery, patch application, cutting, resizing, removal of certification labels, replacement of components, application of chemical treatments, attachment of non-approved accessories, or structural changes of any kind. Such actions may compromise product integrity and render protective properties unreliable.
Any unauthorized modification immediately voids all warranties, return privileges, exchange rights, support obligations, and any other commitments otherwise provided by the Company. Næxon assumes no responsibility whatsoever for products altered after leaving Company control, and users accept all risks associated with modified merchandise.
By purchasing, possessing, distributing, wearing, using, or permitting others to use any product sold by Næxon, the customer and all end users knowingly, voluntarily, and expressly acknowledge and assume all risks associated with industrial, commercial, agricultural, utility, energy, manufacturing, construction, pipeline, welding, fabrication, refinery, petrochemical, mining, transportation, and oil-and-gas operations.
Such risks may include, without limitation, exposure to fire, heat, arc-flash events, explosions, chemical releases, electrical hazards, heavy machinery, confined spaces, falling objects, cuts, punctures, crushing incidents, slips, trips, falls, permanent disability, severe bodily injury, emotional distress, economic losses, or death. These hazards are inherent to many workplaces and cannot be eliminated solely through the use of protective apparel or equipment.
Customers further acknowledge that no representation made by Næxon shall be interpreted as guaranteeing safe outcomes, preventing accidents, or eliminating workplace dangers. The decision to utilize any product remains entirely voluntary and based upon the user’s independent judgment, training, experience, and compliance with employer policies and applicable regulations.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NÆXON SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THE PURCHASE, POSSESSION, TRANSPORTATION, STORAGE, MAINTENANCE, OR USE OF ITS PRODUCTS.
This limitation includes, without limitation, claims involving bodily injury, wrongful death, emotional distress, business interruption, property damage, environmental damages, loss of profits, lost opportunities, contractual losses, replacement costs, or third-party claims. Regardless of the theory of liability asserted, Næxon’s aggregate liability shall not exceed the actual purchase price paid by the original purchaser for the specific product giving rise to the claim.
The limitations contained herein apply whether claims arise under contract, warranty, negligence, strict liability, product liability, statute, or any other legal or equitable theory, to the fullest extent permitted by governing law.
References to ASTM, NFPA, UL, OSHA, or other industry standards, certifications, or testing methodologies reflect controlled laboratory conditions and shall not be interpreted as guarantees of real-world performance. Actual workplace conditions differ substantially from testing environments and may produce outcomes inconsistent with laboratory expectations.
Environmental conditions, contamination, laundering methods, age, wear patterns, improper storage, unauthorized alterations, or prolonged exposure to hazards may significantly reduce protective characteristics. Users must understand that certifications alone cannot eliminate the dangers associated with industrial work environments.
Næxon makes no representation that compliance with any testing standard guarantees immunity from burns, injuries, fatalities, or workplace incidents.
Unless expressly stated in written product documentation, Næxon products are not intended, designed, or certified for structural firefighting, fire entry operations, wildland firefighting, military combat activities, hazardous-material response operations, chemical immersion environments, explosive ordnance activities, underwater operations, or prolonged direct flame exposure.
Customers must independently determine whether additional protective systems, specialized equipment, or alternative products are required for their particular duties. Use beyond intended applications occurs entirely at the user’s own risk.
Any use inconsistent with product instructions, labeling, employer requirements, or applicable regulations may compromise product performance and immediately void any otherwise available support, warranty, or return considerations.
The customer and all end users bear exclusive responsibility for ensuring that products satisfy employer mandates, contractual requirements, OSHA regulations, insurance obligations, union standards, customer specifications, and applicable laws. Næxon does not undertake or assume these responsibilities through the sale of its merchandise.
Marketing materials, website content, social media posts, catalogs, photographs, testimonials, demonstrations, or verbal communications shall not be construed as transferring safety responsibilities from employers or users to the Company. The obligation to perform hazard assessments, maintain safety programs, implement engineering controls, provide training, and supervise employees remains solely with employers and workplace operators.
All products must be inspected prior to every use to identify tears, punctures, burns, contamination, damaged stitching, excessive wear, missing labels, or any other conditions that may affect performance or safety. Products exhibiting signs of deterioration must immediately be removed from service.
Customers are solely responsible for maintenance, storage, cleaning, repair decisions, replacement schedules, and retirement of products from active use. Næxon cannot monitor post-sale conditions and assumes no responsibility for field maintenance practices.
The decision to continue using worn, aged, contaminated, repaired, or otherwise compromised products rests entirely with the user, who assumes all associated risks and consequences.
Næxon expressly disclaims any guarantee, promise, or assurance that its products will prevent injuries, burns, disabilities, fatalities, economic losses, or property damage. No apparel, glove, eyewear, accessory, or equipment can eliminate hazards inherent to industrial work environments.
Performance expectations vary significantly depending upon user conduct, maintenance practices, environmental conditions, training, employer procedures, and the nature of workplace hazards. Customers must exercise independent judgment and comply with all safety requirements applicable to their industries.
Reliance solely upon any product as a substitute for comprehensive workplace safety measures is unreasonable and contrary to the intended purpose of such products.
To the fullest extent permitted by applicable law, customers and users agree to release, waive, and discharge Næxon, its officers, directors, employees, agents, affiliates, suppliers, contractors, successors, and assigns from claims arising out of ordinary risks associated with lawful product use.
Nothing in this provision shall be interpreted as waiving rights or remedies that cannot legally be waived under applicable law. Any provision deemed unenforceable shall be interpreted as narrowly as necessary while preserving the remaining terms in full force and effect.
The voluntary purchase and use of Næxon products constitutes acknowledgment and acceptance of these limitations and allocations of risk.
To the fullest extent permitted by law, Næxon shall not be responsible for economic losses, lost wages, lost business opportunities, downtime, replacement labor costs, project delays, contractual penalties, emotional distress, or other indirect damages allegedly arising from the use, misuse, maintenance, or performance of any product.
Where liability cannot legally be excluded, the exclusive remedy available to the customer shall be limited to repair, replacement, store credit, or reimbursement not exceeding the original purchase price actually paid for the specific product involved. No claim, action, or proceeding may expand the Company’s obligations beyond the limitations expressly stated within these governing policies.
Customers agree to defend, indemnify, and hold harmless Næxon, its officers, directors, employees, representatives, suppliers, affiliates, successors, and assigns from and against all third-party claims, liabilities, damages, judgments, settlements, costs, expenses, and reasonable attorney fees arising from product misuse, unauthorized modifications, safety violations, improper storage, negligent conduct, unlawful activities, or failure to comply with employer requirements and applicable regulations.
This obligation includes claims arising from resale activities, redistribution, export violations, inaccurate product representations made by third parties, or the actions of employees, contractors, family members, or other users provided access to purchased products by the customer.
If any portion of this provision is held unenforceable by a court of competent jurisdiction, all remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
Næxon maintains a strict zero-tolerance policy regarding fraudulent claims, intentional misrepresentations, false damage reports, unauthorized chargebacks, payment disputes initiated in bad faith, or attempts to obtain products or refunds through deceptive conduct.
The Company reserves the right to investigate disputed transactions, preserve evidence, communicate with financial institutions, cooperate with law-enforcement authorities, and pursue lawful remedies available under applicable statutes and agreements.
Customers found to have engaged in fraudulent conduct may be permanently prohibited from future purchases, reported to relevant marketplaces and payment processors, and held responsible for reasonable collection costs, administrative expenses, and attorney fees where authorized by law.
All determinations concerning order acceptance, returns, exchanges, refunds, warranty matters, product inspections, customer eligibility, account status, and policy interpretation shall be made exclusively by Næxon in accordance with its internal procedures and applicable laws.
The Company’s good-faith decisions regarding product condition, contamination, evidence of use, compliance with return requirements, or customer conduct shall constitute final administrative determinations for purposes of Company operations. Nothing herein shall diminish any non-waivable rights provided to consumers under applicable law.
These policies, together with any related terms, conditions, notices, or agreements published by Næxon, constitute the governing framework for purchases and use of Company products. They shall be interpreted in accordance with applicable laws governing the Company’s operations.
Customers acknowledge that they have reviewed, understood, and accepted these governing terms through their continued purchase, possession, or use of Company products and services.
Næxon reserves the right to revise, amend, supplement, replace, or discontinue these policies at any time without prior notice, except where advance notice is required by applicable law. Updated versions shall become effective upon publication through Company websites, marketplaces, or other official channels.
Continued purchasing activity, acceptance of deliveries, account usage, or use of Company products following publication of revised policies shall constitute acceptance of such modifications. Customers are responsible for periodically reviewing current policies and ensuring continued compliance with all applicable requirements.
Questions regarding these policies, return procedures, product information, or customer support matters should be directed to the Company’s official contact channels. Customers are encouraged to retain copies of all communications, order confirmations, receipts, shipping records, and supporting documentation relating to purchases and warranty or return inquiries. Written communications submitted through official Company channels shall govern customer-service matters to the fullest extent permitted by applicable law.